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Aura Jewels
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Frequently Asked Questions

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What is Aura Jewels made of? +

Our pieces are crafted from gold-tone brass and alloy bases with high-quality plating, designed to closely resemble fine jewellery while staying lightweight and affordable.

Is it safe for sensitive skin? +

Most of our pieces are nickel-free and hypoallergenic. If you have specific sensitivities, check the material note on the product page or reach out before ordering.

Will the plating fade or tarnish? +

Our tarnish-resistant finish is built for regular wear. To keep it looking new longer, avoid direct contact with perfume, water, and sweat, and store pieces in a dry pouch.

Do you offer Cash on Delivery (COD)? +

Yes, COD is available across most serviceable pin codes, with a flat ₹59 handling fee. Prepaid orders above ₹999 ship free.

How long does delivery take? +

4–7 business days for metro cities and 6–9 business days for other locations. You'll get a tracking link once your order ships — you can also check status anytime on our Track Order page.

Can I return or exchange a product? +

Yes — we offer easy 7-day returns and exchanges on most items (earrings excluded for hygiene reasons unless damaged/defective). See our Shipping & Returns page for full details.

How do I cancel an order? +

Orders can be cancelled free of charge before they're dispatched. Contact us with your order ID as soon as possible and we'll process the cancellation.

Do you offer gift wrapping? +

Every order ships in a branded gift box with complimentary wrapping — just add a note at checkout if it's a gift.

Still have questions? Get in touch with us.